What is the shipping Cost?
  Shipping and handling charges will appear on the request of payment from Paypal after check out procedure from the shopping cart. The postage rate below is for reference only and they are per item, the final shipping or handling charges might be different.

How can I place an order?
  The quickest and easiest way to place your order is through our online shop at www.kanemodels.com with it's secure ordering facilities. You will receive an automated acknowledgement of what you have ordered.
Can I get any discount?
  For any shipment over 1 item, 20% discount will be given on shipping and handling.
How do I know what is available?
  Click Product Details where the product you are interested. At availability you will see in stock, available to order or pre-order etc. If it is in stock this means we have the item for immediate delivery. You can place your order and we will send it to you.
What is ready to build?
  This means we have the kits in stock. We can start to build the kit after we have received your order. It takes 2-4 weeks to build the (Standard) version and for the (Super Detailed) version is 1-2 months depends on our building schedule.
What is available to order?
  This means the item is available to order. We do not have the kits in stock but we will order the kits from the manufacturers after we have received your order. Delivery time are depend on the manufacturers and our building schedule. You will need to understand that they come when they come. You will be noticfied after the kits are arrived together with the estimated building time for your reference. Once the kits arrived we will start to build them. Building time please refer to (ready to build) section. You may still place your order on our site. Note however the cancelled back order may subject to a cancellation fee.
What is pre order?
  This means the items are available soon. These items are announced by the manufacturers but have yet to be put into production. You may pre order these items by clicking the buy button. Delivery time are depend on the manufacturers and our building schedule. You will need to understand that they come when they come. It is in first come first serve basis when models are available. Note however the cancelled back order may subject to a cancellation fee.
How can I pay my order?
  Select the items that you are interested and intended to buy and click checkout. You have to fill in your name, address and contact number etc.. then it will lead you to Paypal to get the bill paid.

We also accept cash in HK$ for local or visitor customers. If you prefer to pay by tele-transfer please email us to have our bank details.
How can I return an item purchased on the Kanemodels Online Store?
  If you are not fully satisfied with your item purchase (Only Built Models), you can return your undamaged item to us within 14 days for a credit, exchange or refund. If you return your item with 14 calendar days from shipment, you will not be charged a restocking fee. The item must be returned in the original packaging, including any accessories, manuals and documentation.

We are not responsible for postage and damage during the return shipment. Please obtain proof of postage from your Post Office and if valuable you may wish to insure the package.
What are the delivery time and postage?
  Subject to the items you have ordered being in stock your order will be processed quickly and despatched as soon as it is packed.

Items that are not in stock will be despatched when they arrive with us from the manufacturer or after they are ready built. This can sometimes be 2-3 weeks from date of order to 8-12 weeks or longer for others subject to the manufacturer having the items in stock or our building schedule.

Most valuable items will be sent by EMS or Recorded/Registered air post which can take 5-14 days to deliver. Sometimes the custom might hold the item for inspection and it will takes longer to deliver. All items sent by EMS or Recorded mail will get the tracking number after the item is left.

Please be advised to select the correct postal area when you place your order. Otherwise you will be asked to pay for additional charge and the item will not be sent until the amount is paid and we will not responsible for the delay of delivery.
How do your prices work?
  All prices are subject to change without prior notice. We will always give you the lowest price possible at the time your order is placed not shipped. If a price has risen from the date of your order we will not ask you for additional charge.
Can I send my own kits to you to build?
  Yes, all customers are welcome to send us kits to build. Please let us know by email before you send the kits over to us. You are requested to give us information of your kits as well as pictures in different angle of all the parts inside the kits. We can only give you the rough idea of what we charge before your kits have reached to us. Once the kits have arrived we will give you the quotation. You can supply us as much information as you have to enable us to build the model as closed to your requirement, but we can not guarantee 100% to your satisfaction. If the kits have reached to us within 1 week without your confirmation of your requirement. We are pretended that you are surrender your goods.
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